Fancy a family weekend or short break? Our family-friendly hotels offer a great base to explore the surrounding areas.
Spend the day exploring, use the hotel’s facilities and relax in the evening with a hearty meal. This deal is available at all five of our hotels. A winner with all the family.
This package includes:
- Two adults and up to two children
- Overnight stay
- Two-course dinner
- Full use of our leisure facilities (where available)
- Free refills of soft drinks for children in the restaurant
- A goody bag for each child on arrival
Terms and conditions
This offer is for 2 adults and upto 2 children sharing a standard family room at The Oaks Hotel (Burnley). Children are upto the age of 12. Family rooms will consist of a double bed with bunk beds OR a double bed with sofa bed. Offer is subject to availability. Full Payment required upon Booking. This is a non refundable rate. Amendments can be made upto 3 Days prior to arrival. 2 Course Evening Meal consists of a Main & Dessert from our Daily Specials Menu / Children’s Menu.
Under 18’s are only able to use the Swimming Pool, and must be accompanied by an adult. Monday to Sunday between 7.00 am and 7.00 pm.
The BEST WESTERN Oaks is set in a commanding position overlooking stunning gardens and grounds. With views from the front out towards Pendle Hill, guests can relax outside on the terrace and watch the east Lancashire scenery change before their very eyes.
You would be forgiven for thinking that you have arrived at a stately home on approach to this beautiful old building. This imposing hotel was in fact once the private home of a local tea merchant and has retained its original stunning features to give visitors an amazing sense of grandeur and history.
Walking into the main hall which is now the reception area, the dark wood panelling and ornate ceilings are breathtaking. As you approach the stairs the main lobby is flooded with light from the 25ft high stained glass window towering over the original sweeping staircase.
The BEST WESTERN Oaks is set in a commanding position overlooking stunning gardens and grounds. With views from the front out towards Pendle Hill, guests can relax outside on the terrace and watch the east Lancashire scenery change before their very eyes.
While the hotel is set in relaxing grounds and provides a tranquil environment, it is perfectly placed for all your business and leisure needs and conveniently located just minutes off the M65 motorway.
- 50 bedrooms with FREE Wi-Fi internet access
- Superb Health Club and Spa
- Imposing restaurant located within the ‘old house’ offering locally sourced produce
- Relaxing lounge bar retaining many of the original features including ornate ceiling and floor to ceiling windows.
- Friendly and attentive long serving staff
- Extensive grounds and outdoor terraces
- Check-in from 3pm & Check-out at 11am
Sharon Michelle Etherington
21:10 15 May 19
Whenever we need to stay in Burnley we use this hotel and have always found the staff helpful, friendly and nothing is too much trouble. The breakfast is really good too ☺️More recently I have had to cancel a reservation due to ill health and despite the room not having free cancellation they've waived the fee. This is the first hotel that has done this and I'm most grateful. That's another example of super service.
09:45 15 May 19
lovely hotel lovely room shame we heard loud fan noice all night and ceiling had cobwebs .but the hotel it self is needing a little love .all the dark wood was covered in dust ,the lovely staircase and bar table was caked in it,and the main picture as you go through the main doors was full of old dust, the brasses and windows looked like they've never been cleaned .outside tables all dirty and glasses left from night before.
17:13 13 May 19
Looks fabWe only went for the spa facilitiesOther bits we saw. Lovely garden beautiful entrance
15:29 11 May 19
attended the ladies night last night with the girls. place was lovely. staff really good. food well cooked and presented beautifully. drinks really expensive but apart from that. highly reccomend
15:28 03 May 19
Lovely afternoon tea with my daughter , it was a nice relaxing atmosphere and the staff were really helpful and couldn’t do enough for us .
21:27 29 Apr 19
staff really friendly & helpful can't thank April enough, went out of her way to assist. Really appreciated as not used to travelling alone or staying in hotels. Great first experience. Mainly thanks to her although other staff great as well.
11:37 23 Mar 19
Got this deal on wowcher . Some best western not the best from past experience but this is lovely. food lovely and breakfast fab.
Brian Paul Greenhalgh
14:13 12 Mar 19
Very relaxing atmosphere very polite helpful staff.
Robert W Lawson
19:42 22 Feb 19
Love the atmosphere nice and the surroundings are beautiful.
18:42 16 Feb 19
lovely hotel. staff are really friendly.
just want to say a massive thank you to everyone at the oaks, especially vicky who was so lovely, fantastic with the children of the wedding party of Mr and Mrs Moore, every staff member you walked past throughout the day spoke and was ever so friendly, from reception, kitchen staff through to house keeping, 10 out of 10 from the mother of the bride, thank you all once again
we had our wedding here on Saturday! my bridal party and a few children stayed the Friday night and they honestly couldn't do enough for us all weekend!! all the staff on our wedding day where amazing and are an absolute credit to the oaks!! Vicky in particular is fantastic! the whole day from start to finish went perfectly and it was so relaxed! 😊 so thank you for having us!! lots of love Mr and Mrs Moore xx
10:42 10 Feb 19
We had our complementary stay over at the oaks hotel last night for our first wedding anniversary and it was beautiful, the room was made up for us and the staff were amazing.... I’m sure we will be back year in year out for the memories xx
18:27 21 Jan 19
We stopped here for one night as we were attending a friends 40th birthday party nearby. Absolutely beautiful hotel, very helpful friendly staff. Would highly recommend
23:35 20 Jan 19
Lovely rooms in the hotel. The restaurant has a fairly decent menu. Staff throughout very polite and froendly
James Thomas Hunter Fraser
19:54 13 Dec 18
Great hotel friendly staff
00:37 25 Nov 18
Great Xmas party night xx
21:58 24 Nov 18
polite staff. ..waiters. .bar staff
12:24 07 Oct 18
The oaks hotel organised me and my husband the most wonderful wedding. It was such a beautiful day and night. They went above and beyond to cater for me and husband. They dressed room beautifully. The food was amazing. We just want to say thank you to matt callum and angelic for organising the most amazing day.
11:10 03 Sep 18
Had our wedding reception here last Saturday. Staying for two nights. The speed of the service is much to be desired in general in the hotel however this was made up for the evening reception which went really well- the staff were friendly, helpful and rectified any issues for us. The hog roast we had for the evening meal was amazing- all the guests loved it. The vegan meal was incredible and guests commented how thoughtful the set up was for these meals. Thanks to Callum and Angelique for meeting with us and getting our wedding evening perfect. And for ensuring we had the Ale cask which tasted amazing by the way. We had an amazing time and loved every minute of it. The Oaks is beautiful and the prestbury suite was just perfect, along with the wedding suite. The staff just let us get on with making the rooms however we wanted them- with no limitations. Thanks to the staff for staying slightly later than planned as my guests were a little naughty sorry!! We had a lot of expensive gear at the hotel and i was anxious about leaving this unattended - however there were no problems whatsoever. Thankyou all so much Mr and Mrs Case.
It was amazing hotel and we enjoyed and I’m sure we going there again
18:42 19 Jun 18
Nice hotel but really poor food , just ordered pizza which is clearly a frozen pizza with a pit of chorizo added and billed as a pepperoni! Can’t get an order correct either .. same last visit such a shame as hotel is lovely as is the spa
Tracey Fay Mckenna
18:22 22 May 18
Had a spa experience brought for me, visited today and found it very relaxing and lovely venue and afternoon tea was delicious
Rachel Jane Seed
12:53 21 May 18
Had a fabulous spa day with afternoon tea. Myself & my two grown up children enjoyed the facilities in th spa during the morning. We got towels provided. Booked our lunch for 1:30pm. The staff gave us the option of eating inside or outside. We took advantage of eating outside seeing it was a beautiful day. We had glass of prosecco or orange juice. A mixture of sandwiches. Scones with cream & jam. Also a selection of cakes, tea or coffee.
19:40 02 May 18
Had to book an extra day at last minute, a day before we were due to arrive. In sad circumstances i had to check in with a baby, loads of baggage & a pram on my own. When the taxi dropped me off i was struggling to get the pram up when a lovely lady (purple hair) from reception come rushing out to help me & couldn’t do enough to help. As well as combine me 2 separate days in to 1 stay & arrange a travel cot with no issues at all!! Made a very stressful/sad time a little bit more bearable. Im not sure what her name was but Thankyou so much! A real credit to the hotel. And the room is beautiful � xxx
18:14 24 Apr 18
17:23 22 Apr 18
Spa and afternoon tea. Staff were friendly and very efficient. Food very nice thank you. Will come again soon.
21:11 19 Apr 18
10:14 16 Mar 18
Lovely hotel. Quiet, Comfortable, excellent full Lancashire breakfast and the staff are friendly and attentive.
Julie Marie Llewellyn
17:42 15 Mar 18
Really nice and relaxing. Would recommend to anyone.�
09:46 01 Mar 18
10:10 26 Feb 18
Thank you to everyone involved in making my daughters wedding a day to remember, beautiful setting, excellent food and very friendly, helpful staff would recommend as a wedding venue
07:28 26 Feb 18
A great night with all the little ‘extras’ provided that we’ve come to expect in a Best Western, buffet breakfast was good, plenty of choice, we will def. return
19:43 17 Feb 18
17:37 17 Feb 18
After marrying at a Best Western (higher trapp) I thought I'd try the oaks hotel so I Booked the Valentine's 5 course meal and overnight stay, from booking I was told someone would ring me to pre order meal, no one rang me so 4 days before I rang them and was told that the meal wasn't on the system just that I'd booked a room!!! Then she found my meal booking in another file she said and told me it was a good job I rang them as it wasn't showing.Anyway I paid for prosecco on arrival as a surprise for my husband, arrived into our room to no prosecco!!! Surprise ruined! Rang to reception and was told it would be straight up, a member of staff came with it and said "here ya go" and rushed off! No apology or anything! Room was very dated, nothing like the photos I'd seen so obviously they are pics of the nicer rooms. Spa facilities cheered me up alot was nice but random kids swimming lessons going on in the pool. The 5 course meal... We was seating in the restaurant and it was dead, not one person at a table, just us. Ordered a bottle of white wine before the meal which arrived after the starter... The wine was really warm which was awful! So I told the waiter so he put ice in a bucket which didn't really help at all... Adding water n ice would have made it cold but by this point id really had enough!Sorbet arrived but the waiter dropped it on my husband! Luckily it was thick enough not to spill out....! Main was nice and pudding was ok. Went into the bar area and had a cocktail then decided to go back to our room because I was tired and fed up.Bed was comfortable and pillows nice. Slept well. Breakfast was great although no coffee! Just tea and couldn't find a member of staff to ask for coffee so went back to our room and packed and checked out. I feel the meal was very very overpriced and not worth what I paid. The bedroom we was in really needed updating as was so dated. I don't think I'd stay here again especially after they ruined my surprise that I paid £23 for.
Paul Fitzy Fitzpatrick
22:40 13 Feb 18
I have been staying at the Oaks for the past 15+ years on business, all round experience has been ++ excellent. Staff are very friendly, meals very good with a relaxing ambiance. Hopefully I’ll be coming back here for the next 15 years.
Trevor Antony Wolstenholme
21:23 11 Feb 18
Great night out at the Motown and soul night. Beer a bit to expensive.
15:27 02 Jan 18
Fab night at the family New Year’s Eve party , both children and adults were thoroughly entertained by the dj and the staff worked extremely hard , nothing was to much trouble . Would definitely recommend :)
15:22 02 Jan 18
Great New Years Eve party with good entertainment and food and great bar staff especially the duty manager Matt who looked after us - thank you guys
15:08 02 Jan 18
We attended the family new years party and had a brill time the kids were kept entertained aswell as the adults thanks to the dj & Matt and he's team
14:53 02 Jan 18
Attended the family new years eve party. Brilliant night! Thoroughly enjoyed it!
15:23 17 Dec 17
Had a brill day relaxing in the spa then attended a party night then relaxed in our lovely room.lovely hotel
17:21 11 Dec 17
We got married on Saturday 09.12.17 and the day was amazing from start to finish. The staff were wonderful but special thanks to Maxine Walsh who made sure the day went without any problems and looked after us all. Fantastic place to get married would highly reccomend.Thank you again to all of you for such a wonderful day. Mr and Mrs Stuttard x
09:42 11 Dec 17
nice place to stay,the bed very comfortable,food delicious ,nice spa aswell and friendly staff
13:46 04 Dec 17
Had my 40th birthday here.I would highly recommend the Oaks.The room was breathtakingly beautiful, the staff were friendly and helpful, the dj they arranged was fantastic and the food was lovely.Cant wait to go back for my sons 21st party.
Had a spa day with 7 friends. A little bit disorganised to say the least. Asked for some hot drinks and were served cold coffee. Tania Aspel saved the day for us, her customer service was excellent and nothing was too much trouble when she served afternoon tea for us. The day got better and we enjoyed it.
09:18 03 Dec 17
Stayed 4 nights while working in the area, staff were amazing... friendly, professional and every request was accommodated with many smiles. Pool was great! Food was good, bar could do with a real ale on pull pump. Thank you... will miss my morning swim and all the smiles....
21:20 21 Nov 17
Hotel is nice but dated!!!!Food is a bit pricey and it’s not that good quality!!!!The rooms are good!!! The staff are friendly and helpful!!!
17:40 02 Nov 17
21:20 01 Nov 17
Wonderful week at The Oaks for daughters wedding staff were amazing and very accommodating One of best hotels we have ever stayed in
The Oaks has gotta be the best hotel i have stopped in . Ive stopped here twice now and it has been perfect both times . There is one membr of staff who is a real asset to the hotel she was there last thing at night and back again to serve breakfast in the mornings . Nothing was too much for her .. what a great hotel ...
15:20 16 Oct 17
16:20 15 Oct 17
20:20 12 Oct 17
AMAZING FROM START TO FINISH!!We got married at the Oaks on 7th October and it was truly the best day not just for us but our guests. Our wedding planner Jess and manager of the day Maxine went above and beyond to make the day truely amazing!!! One of our Guests posted this on my wall on Sunday and he sums it up sooo well so here goes "Everyone says what a great day it was at a wedding. Yesterday was unreal, it was that good. Carl Briggs Chee wed his City mad Mrs ShelleyBriggs and what a day. funny nuptials-banter all day and night- food free booze entertainment was so well thought out. When my mate Chee was called by his full name the place was in uproar. Absolute quality job Carl and Shelley you really really planned so well and looked after us all. God Bless "Thanks Jess and Maxine for all your help. Your staff team were polite, attentive and accommodating xx
Cat Henry Stephens
11:39 08 Oct 17
the staff were absolutely lovely and the place is nice there is just far too many stairs it was ridiculous! we were there for a wedding! we were well looked after though and enjoyed our stay
18:08 02 Oct 17
20:38 18 Sep 17
I would like to thank Jess Patrick and all the staff for making my daughters wedding day truly a day to remember. The moment we arrived we were made to feel so welcome, the staff were so attentive and nothing was too much trouble. The room decor was absolutely stunning and the presentation of meal was fantastic. Once again a massive thank you, I would highly recommend The Oaks for a wedding venue.
19:19 18 Sep 17
Had my wedding here on Saturday & it was absolutely amazing!!! Words can not express... all the staff couldn't do enough for us - especially Jess there amazing wedding planner!!! Wish I could do it all again.. Thankyou �
Chel Leonie Lowe
21:26 15 Sep 17
11:35 14 Sep 17
We had our wedding here on the 2nd September was brilliant from start to do finish couldn't of ran any better the room looked lovely everything was perfect the staff was all brilliant would highly recommend it to other big thank u to Jess maxeen and Callum x
19:39 13 Sep 17
We had our wedding on Saturday 1st July 2017 and what a day it was! I can't thank all the staff for all the effort they did on the day to ensure it all ran smoothly! I want to say the biggest thankyou to our wedding organiser jess! Wow what a job you had to deal with due to us having 5 different colours and what an amazing job you did everything was so perfect! We had an amazing day and so did all our guest!
19:36 13 Sep 17
Had a great 2day break last week really friendly hotel all staff great nothing was a trouble food was excellent as was the service in the restaurant great waitresses bedroom clean and spacious only downside was the amount of stairs leg muscles toned up well recommended for a short break
18:30 04 Sep 17
Had a wonderful stay again at this hotel, beautiful, stunning feature glass window on the stairs. Staff very helpful and polite, would stay there again. Only draw back is the amount of stairs you have to go up and down,
19:45 02 Sep 17
Sharon Cordwell Was Lumb
18:46 02 Sep 17
17:47 27 Aug 17
We had our wedding here yesterday and what a beautiful and stunning day it was! We couldn't have wished our wedding be any other way. The food was absolutely stunning and the staff were amazing and so friendly! Special shout to Callum who oversaw and ran our wedding day from start to finish. An absolute asset to the hotel he made us all very calm and ensured the day ran so smoothly. A big thank you to Jess who we met 15months ago who has helped us from the very beginning! We're so ecstatic how the entire wedding went. Thank you all!
11:01 26 Aug 17
Lovely hotel. Chilled and relaxed. All the staff were wonderful from the first lady we met checking in and the bar staff right though to the breakfast staff and checking out the next day. The room was lovely and spacious. The bed was a wee bit small but extra points for two proper pillows!
16:59 23 Aug 17
Excellent place to relax to get away from your everyday life and the swimming pool, sauna and steam are great.
16:34 23 Aug 17
Finally had our special day here after two years of planning would highly recommend all staff from start to finish was amazing!! Big thank you to jess after the endless questioning nothing was ever too much trouble for her she did a fantastic job with everything!! Thank you to Maxine and Callum for the set up and smooth running of the day also the food was lovely! it really was the best day xxxxx
16:52 21 Aug 17
05:56 05 Aug 17
No lifts so if you have baby's you got your work set out, there are more stairs up and down on each floor,, but you can leave pushchairs at front desk,, rooms are clean staff great very helpful, checking in was a strange thing I always pay before and pay for room service as I use it or if I use it, but they want to charge you before then return it 21 days later? What the hell is that bout? Parking is tight I have a big car bays are just not designed for them anywhere, but hotel apart from that is fine,, I think they should move family rooms down then this stairs issue could be sorted,
Thaiarna Kamilah Miller
10:17 03 Aug 17
Highly recommend ! Everyone is absolutely friendly.
17:21 30 Jul 17
Lisa Marie Lynch
08:19 24 Jul 17
We had our beautiful wedding here on Saturday 22/07/17. It was perfect in every way. The staff really looked after us and their service was above & beyond. Callum, Maxine, & Jess we can not thank you enough. Very organised & professional keep up the great work guys All our love Mr & Mrs Lynch xxx
19:23 26 Jun 17
Booked by my daughter as birthday treat. In may. But I broke my ankle so we have only just been able to use it. Staff were excellent from checking in. Staff showed us to our room. She even took my case from me as I was struggling a little. Our evening meal and breakfast were both very nice. All the staff were friendly, and checked everything was ok on a few occasions. Would definitely stay here again.
00:20 25 Jun 17
Lovely staff food very good room was very nice had a lovely night there will go back 👍👍😊
23:14 17 Jun 17
We went on a wowcher deal and the place was excellent, staff was all lovely, food was excellent , spa and facial was great , no complaints at all, would definately return .
08:27 14 Jun 17
We came back here on Sat 10th June 17 for our 1st Anniversary Complimentary Bed and Breakfast (we got married here aswel) and couldn't fault a single thing � we used the spa through out the day and the following morning. The room we had was AMAZING and even had prosecco on ice. Decided to be lazy and had Breakfast delivered to our room. The food was also AMAZING.... would 100% recommend The Oaks to anybody!! Same again next year �� Thank you xxxx
23:50 13 Jun 17
My son got me a spa day for Mother's Day .... took us a while to get booked in but we finally got there yesterday had a swim ...sauna ...then had a message which was lovely an relaxing then afternoon tea which didn't look a lot but filled myself an daughter up nicely would recommend for a chill day needed music tho
14:14 11 Jun 17
We had our wedding here on 8th of june 2017. We'd recommend to everyone to think about using The Oaks for a wedding venue, as the day was amazing from the venue decoration to all the staff, they are superb helping our day run smoothly from weeks before the event all the way through until the day after the wedding.Also we would like to give Special thanks go to Jess the wedding planner she helped out no end in planning the wedding and to Callum and the rest of the management team for there hospitality on the day helping settle my nerves and making sure our day went smoothly and stress free for myself and wife. and also to Mitchell @ MKY events the now resident D.J for The Oaks Hotel for the excellent atmosphere he created.Thanks again for an unforgettable day Mr & Mrs Elmes
Brilliant hotel, very nice staff, food very tasty �
13:40 05 Jun 17
My wedding went perfect on saturday. Staff are amazing �� couldnt of asked for anything better!!
10:05 05 Jun 17
Had my wedding breakfast and evening reception here on 28th may. It was amazing the staff were helpful we didn't have to worry about anything. Nothing was too much for them. Would definitely recommend the oaks.
19:44 15 May 17
Had the most wonderful wedding day a bride and groom could wish for! The Oaks Hotel staff were faultless and made our special day perfect from start to finish. Thank you so much Jess Patrick for all your hard work from the minute we came to look around....... absolute credit to each and every one of you that made our day amazing! Highly recommended!! �
19:31 14 May 17
We had our big day at the Oaks hotel on the 29th of April, it was perfect from start to finish! Jess was our wedding coordinator and we cannot fault her, Jess is so welcoming and helpful and you couldn't ask for anybody better to help you plan your big day. We had some laughs whilst going for our regular meetings and each meeting made us more excited for the day!!Thank you so much Jess for everything you have done and for helping us to plan our special day... it doesn't seem two minutes ago we came for the first time and booked!! A big thank you to all the other staff that helped to make our day special as well.All in all a big 10 / 10 to the Oaks hotel, such a beautiful venue. HIGHLY RECCOMENDED!!! <3
16:26 09 May 17
We had our wedding here on Friday 21st April and I cannot fault the staff one bit. Jess was our wedding coordinator and was absolutely fantastic from us booking our venue right till the day after the wedding. All the staff was lovely and so welcoming and helped us with anything from small to big.There was a lovely young lad who works there called Callum he was learning how to be a wedding coordinator I think and he took lead on our big day and wow!! What a fantastic young man who will go very far if he keeps up his amazing work..Thank you all so so much for helping us make our day a day to remember and for helping it go so smoothly.All our love Mr and Mrs Strickland ��� xxxxxx
Jackie Prince Qbn
15:20 07 May 17
Excellent hotel , spotless beautiful room , lovely staff , will be going again
23:44 06 May 17
Suite was amazing, staff could not have been more helpful and were all very friendly, breakfast was good and had accident variety, a super stay
10:54 25 Apr 17
We booked to have our wedding breakfast and evening wedding reception at the Oaks Hotel due to it being a local venue and easy for our guests to attend. From the off, we were made to feel like nothing was too much trouble. We booked our wedding almost 2 years in advance and had numerous meetings with the wedding co-ordinator and managers to ensure that everything was going to plan. One the day itself, everything ran very smoothly. All the guests were looked after fantastically, with special thanks to the chef who helped my god-daughter, who is autistic, feel calm and comfortable with the situation of being in unfamiliar surroundings. The food itself was so tasty and presented beautifully, the room was absolutely stunning and the honeymoon suite was amazing! Thank you again for making our day extra special, Mr & Mrs Hartley.
20:08 19 Apr 17
We got married here on the 24th March and I never imagined that it could have been so perfect. The venue is absolutely beautiful with rustic charm, and with such a large wedding party we were able to take full advantage of the many rooms they have available. The ceremony and reception rooms were dressed to perfection and we were lucky enough to have amazing weather and use the beautiful grounds for our wedding photos. Transitions from wedding ceremony, to wedding breakfast to the after party was seamless and hassle free.All the staff on the day were amazing and I can’t thank them enough. From Jess the wedding planner who made sure we had everything we needed, to Maxine who was there to make sure everything went ok on the day.We are not local and travelled two hours to have our wedding here and I would definitely encourage others to do the same. We felt our day was truly special and its amazing hearing from our guests who had as much of an amazing day as we did.Thank you for the best memories x
12:06 12 Apr 17
We stayed here on the 8th April for our anniversary we booked a superior room and it was amazing only a few faults.... As they had 2 weddings on it took a while for someone to come so we could order drinks and beware of the hair dryers if you have really long hair like mine as my hair got caught in the dryer and some of it got ripped out, the staff where more than helpful especially the young blond lady in the health spa (she was fab and offered lots of advice on fitness)
15:42 08 Apr 17
Amazing place did a brilliant job helping me plan mine and my husbands wedding.. such friendly and helpful staff.. rooms were really nice and comfy definitely will be going back for our 1st anniversary thank you to jess the wedding planner and all the staff x
07:36 27 Mar 17
We got married here in march, it was the best day ever! Of course couldn't have done it as good without Jess (wedding planner) helping every step of the way and reassuring us when we needed her! All the staff were brilliant and gave such a warm welcome. Such a lovely, clean and relaxing environment with people happy to help whenever you need it, whatever time! Thankyou so much to the oaks! & massive thankyou to the brilliant Jess xxxx
13:16 21 Mar 17
I went with my daughter who had purchased me a spa day & proseco afternoon tea for a Xmas present. In the Leisure department the staff were helpful and polite however the facilities were basic and sparse. There was only 5 seats to use for everyone which wasn't adequate we couldn't use the pool due to members classes until 11.15 therefore the small jacuzzi was out of bounds until this time. Some leisure members made a point of expressing their displeasure of Groupon & wowcher users being there which made us all feel very uncomfortable so much so we shortened our stay. I must say the proseco and afternoon tea was delightful and made up for the disappointing morning.
23:01 19 Mar 17
We had our wedding here this weekend and i cant recommend this hotel enough. Everything was amazing from the very first visit to have a look around right up until checkout the day after the wedding. I was a little nervous on the approach to the wedding that the staff decorating the room would see what i was thinking in regards to what went were but they got everything down to a Tee. The room was perfect, the food was delicious and served hot. The top table never had an empty glass and they made changes to usual timings to suit our entertainment needs. The staff were so polite and nothing was too much trouble even when it was very very last minute change of plans. Honesty couldnt recommend this hotel enough. Best day of our lives and this hotel will always remain one of our favourite places to be. Thank you thank you thank you.
Suzanne J Loftus
13:10 17 Mar 17
I have to say u was very very disappointed!! Went for afternoon tea with my mum. The deal was afternoon tea for two with a glass of preseco. We were both asked if we had allergies or didn't like anything such as mayonnaise do we had two sandwiches that both had mayo on and neither of us can eat it!!! So we had half a ham sandwich each and left the rest. The scones I have to say we're very good! The tea was like warm yuk!! And we never received or were even asked if we wanted our glass of preseco!!!! Will not be going back I have had a few deals from best Western and have totally enjoyed them all. Except this one at Burnley. I would recommend if your tempted to read think and go to one of there other hotels.
20:10 15 Mar 17
20:22 11 Mar 17
Had a lovely stay friendly helpful staff excellent food and nice little touches in the room like lavender to spray on your pillow ( to help you sleep)
18:47 08 Mar 17
Very nice place lovely old building very grand with nice pool and gym lovely gardens loads of parking be good for a wedding venue
09:20 06 Mar 17
Great value for money, very welcoming staff on reception too
19:13 24 Feb 17
Me and my wife had our afternoon and evening wedding reception here last August and couldn't recommend it enough! Good value for money compared to other local venues, a lovely setting, attentive and accommodating staff, and great food! All of our and our guests requests were dealt with without any fuss and the team truly made our wedding day one to remember!
19:11 16 Feb 17
Love dressing weddings here. The team are so friendly and welcoming and very well organised when it comes to weddings!
18:19 16 Feb 17
Wonderful staff and service. Had my wedding there in July 2016 and can thoroughly recommend! Jess, Zac, Emma and everyone else were ever so helpful! Thanks again guys! X
Friendly staff,a building with lots of character?Food in restaurant lovely
Just had a night at the oaks hotel....very friendly welcoming staff...an amazing building built in 1885 full of character..lovely warm fire in the sitting area & comfy chairs...comfy bed ...very satisfying yummy full breakfast this morning served by the lovely staff. Thank you everyone we really enjoyed our stay with you
16:25 08 Feb 17
I got married at the oaks on 04/02/2017!! I didn't have a clue what I was doing and I can honestly say Jess helped us every step of the way! Nothing was ever to much trouble for her! She was always there for any querie or questions we needed answering (literally any time of the day- sorry Jess ��). I was absolutely gutted to learn Jess wouldn't be there on our day but she assured me her colleagues would ensure everything ran smoothly on the day- and they did! They were very attentive and constantly at hand for anything you needed! My day and the lead up to it was so stress free thanks to everyone at the oaks, throughout the whole process they constantly went out of their way! I couldn't of chosen a better venue to spend my special day!! A massive thankyou to everyone at the oaks, and an even bigger one to Jess Patrick and Emma Wilson ���
16:46 07 Feb 17
I had a relaxing quiet stay at this hotel. It is a rambling traditional old building with bags of character. It has a spa and a leisure centre, neither of which I tried. Parking is free, which is nice at a hotel nowadays. There is also free wifi, which worked well for me.Breakfast was good and relaxing; coffee and toast are both served to you at the table ... no help yourself machines here. That was a nice touch, though the toast was almost cold by the time I got round to eating it.So all in all, if you are unfortunate enough to have to stay in Burnley then this hotel is possibly the best one to pick.
19:21 04 Feb 17
19:35 29 Jan 17
Me and my husband married here 27/1/17 and WOW! Beautiful place, amazing staff (nothing was to much trouble), the food was great and our bedroom (bridal) was incredible! Thank you to each and every staff member involved you were great! Thank you to Jess Patrick for all your help long the way! Highly recommended wedding venue �
Michelle Louise Kershaw
17:09 29 Jan 17
My Husband and I got married here on the 27th December 2016 and it was the most perfect day we could have imagined. Jess was very helpful and on hand whenever i needed anything. All the staff on the day were polite and helpful.
21:42 21 Jan 17
Had a lovely 3 course meal in their cosy restaurant. The food was amazing really tasty and the staff did the hotel proud especially Elizabeth very attentive. Highly recommend x
22:31 14 Jan 17
Deborah Von Wielligh
22:36 11 Jan 17
15:04 10 Jan 17
Hello everyone, we had our wedding with you on 7.1.17 and it was amazing. The staff were very attentive and nothing was to much for them. The day and night were fantastic and the food was delicious. We are so happy we chose to have our special day at the Oaks Burnley and we would highly recommend to any couple looking for a venue for their special day. Jess Patrick is an amazing wedding planner and helped us so much, we thank all the staff that made our day that much more special for us xxx
15:59 09 Jan 17
07:03 09 Jan 17
I had a one night stay as I was attending a wedding reception. The hotel was lovely and staff very friendly and attentive. Would definitely stay again �
10:42 03 Jan 17
Just spent new year here for 2 nights can't praise the staff enough the hotel was lovely and so was the food will be returning soon
23:18 01 Jan 17
We went for New years eve and i would have given 5 stars but the food wasnt a 4 course buffet it said it was, but the atmosphere and the dj were fantastic we had a brill time! Not forgetting the staff who were amazing. Thankyou
17:06 01 Jan 17
Fantastic night new year's eve thanks again my daughter got married here and what a fab day we all had
18:41 29 Dec 16
wedding 03/09/2016. absolutely amazing value the staff are fantastic Jess the wedding planner couldn't do enough for us she really helped us out from colour scheme to saving us £££. we had a great time my wife and i, the room looked amazing for the reception and our room wasn't too shabby either, would highly recommend for any occasion very friendly staff and the breakfasts are good too
15:32 29 Dec 16
14:47 29 Dec 16
21:08 10 Dec 16
Love it.The hotel has so much character,room could do with being a bit bigger coz there is 4 of us.Breajfast is great as are the staff it's so nice to be greeted by smiling faces in the morning.
19:15 18 Nov 16
Decent . I stay here quite a bit so it has to be alright. Many of the rooms could do with an update. Bathrooms in particular. I enjoy the leisure club and bar though as they are very enjoyable. The taps being run from the next door room was like they were being run right next to me. The rooms that have been done up are very good though. I enjoy it there
10:17 14 Nov 16
Well run hotel.Staff very helpful.gymnasium and swimming facilities .Clean and food is good.
14:01 06 Nov 16
We had our wedding reception here on the 14th October 2016 and everything went really well. The food we had was fantastic. Very nice staff and the bridal suite was lovely, a little cold as we couldn't get the radiator to work but we should of asked. Apart from that our wedding was enjoyed by all family and friends. Thank you from Mr and Mrs Mark and Leanne Bantick.
22:57 03 Nov 16
I was re-routed to Oaks after a booking error at my first choice hotel. Although promising to provide the address and post code of Oaks nothing came through from Best Western reservations at Trapp Country House Hotel and I was left to find the hotel myself.No compensation was offered for the disruption caused to my business trip and to cap it all the Tetleys was served cloudy and tasting awful.It appears several other guests were disrupted in a similar manner.You can do better! Best Western get your act together!!
08:00 23 Oct 16
Had a fantastic night last night! We Watched the dirty dancing tribute & had an amazing 3 course meal & glass of fizzy! Couldn't fault it at all! Lovely atmosphere! Overall fun night! Will deffo be looking out for the next event! ..& the staff are so friendly!!
08:43 08 Oct 16
Really nice lovly big beds just a lovly lovly lovly place ☺lol x
06:47 10 Sep 16
Realy enjoyed our stay Excellent service all round highly recommended ����
15:52 18 Aug 16
The Best Western Oaks Hotel at Burnley has been my mid week home for the last twelve months. My stay has been made very enjoyable due to the friendly staff and the comfortable rooms and hotel facilities. It is a dog friendly hotel which allowed my dog to join my wife and I for a few days.Situated close to the M65 the Oaks provides ideal commuting to major cities and beautiful surrounding countryside.
14:26 26 Jul 16
From beginning to end this was an amazing experience. Jess helped plan the day and then their was Maxine and Zac to see that the day went smoothly which it did perfectly.The food was superb and all staff involved were brilliant and we would like to say a massive thanks to every single one of you with love Lindsay and Steven 23/07/16 xxx
18:31 19 Jun 16
Me and my husband got married 18/06/16 Jess the wedding planner was absolutely brilliant she was so helpful and guided us through everything from start to end the service we received was brilliant staff are so helpful the food we had was amazing everybody enjoyed it.
06:49 10 Jun 16
Myself and my husband got married on 28th May 2016. It was the best day of our lives and it's all down to the staff at the oaks including, jess, Maxine, Zack and Emma. They were absolutely brilliant ensuring everything went to plan, they looked after us so much throught the planning and the day. I can't tell you enough just how great you all are. The room was fabulous too xxx
05:20 02 Mar 16
16:46 20 Jan 16
Went for a spa day with high tea and presecco fab fab fab great value lovely service want to go again.
19:15 08 Nov 15
I had the best wedding day and night I could of wished for .. I enjoyed every minuet of it .. My guest was so happy about the service and place .. Zak , Jess and Emma was amazing and I can't thank them enough myDay wouldn't of gone as smoothly as it would of it wasn't for these guys .. Thanks you sooooo much xx
09:23 08 Nov 15
Beautiful settings inside and out for the perfect wedding day.
16:06 13 Oct 15
We got married on 10th October 15. Thanks Jess for your hard work building upto the wedding. A Massive thanks to Zac and his team for making the day amazing. Everything went to plan, the food was fantastic and the venue were brilliant. Highly recommend the Oaks
09:20 12 Oct 15
What an amazing day we had. Zac you were fantastic and made our day floor less. Food was perfect and your staff were great. Highly recommended.